Heights Consulting Group

The board received four different versions of cyber risk

An MSP, an internal IT team, an auditor and an insurance carrier each produced security information. None produced an agreed picture of exposure. The engagement built one.

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Client
A rapidly growing enterprise.
Led by
Dr. Daniel Glauber, Founder and CEO.
Named
No. Narratives are published anonymized, with identifying details withheld.

The finding

What was broken

The organization had an MSP. It had an internal IT team. It had an auditor. It had a cyber insurance carrier. Each produced security information. None produced an agreed picture of organizational exposure.

Leadership was receiving multiple reports, and no two measured risk the same way. Nobody could explain which issues mattered most, or who was accountable for addressing them.

Years of security investment had produced controls, tooling and data. What it had not produced was an answer to the questions the investment existed to answer: what are our most significant risks, what needs attention first, and is any of this spending reducing exposure.

The stakes

Why leadership cared

Decisions about investment and remediation were being made on incomplete information, and the people making them knew it.

Every new report deepened the problem rather than resolving it: different measurements, different assumptions, different definitions of risk. A board that receives four versions of the truth has, in practice, none.

The correction

What governance changed

The first deliverable was not a tool. It was a common language for cyber risk: a framework mapping the organization's key assets, business processes and technology dependencies against the threats and controls that mattered to them.

Vulnerability management, asset inventories, monitoring, audit findings and compliance activity were consolidated into a single risk model, so sources that had never agreed could contribute to one picture.

Executive reporting was rebuilt on top of it. Leadership stopped receiving activity metrics and started receiving exposure, business impact, trends and remediation progress, with one owner accountable for the picture being true.

The evidence

What became true afterward

The board receives one version of cyber risk, and can say who is accountable for every line of it.

Remediation is prioritized by business impact rather than technical severity, and reporting that consumed days of manual effort became largely automated. The conversation between security leadership and executives moved off technical terminology and onto business outcomes, investment decisions and resilience.

  • One agreed picture of exposure across business units
  • Named accountability for every risk on the register
  • Security investment weighed against business objectives
  • Reporting overhead reduced through automation
  • Risk movement visible over time, not just at snapshots

The work above draws on Cyber Risk Management and Security Program Assessment.

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